FREQUENTLY ASKED QUESTIONS
Have questions? Our FAQ section covers everything you need to know about working with or becoming a Virtual Medical Assistant. From application processes to client partnerships, find quick answers to the most common inquiries.
What is a virtual medical assistant?
A medical virtual assistant is a professional who provides administrative, technical, or specialized support to healthcare providers and medical practices remotely. They help streamline operations for healthcare facilities, improve patient care, and allow healthcare professionals to focus more on their clinical responsibilities.
I don't have any experience as a virtual assistant at the moment. Can I still submit an application?
Yes, you may submit an application to become a Virtual Medical Assistant (VMA), even if you don't have any prior experience as one.
Will I be working with just one client, or will I be assigned to different practices on a rotating basis?
The type of client assignment you’ll have as a Virtual Medical Assistant can vary depending on the specific requests of the hiring doctor, clinic, or company. The two most common scenarios are: 1. Working with One Client (Dedicated Virtual Medical Assistant role) In this setup, you’ll be assigned to a single client (such as a specific medical practice or healthcare business) and will typically work closely with them on an ongoing basis. Your tasks and responsibilities will be consistent and tailored to that client’s specific needs. 2. Working with Multiple Clients (Rotating or Shared Virtual Medical Assistant Role) This arrangement is more rare. In this arrangement, you’ll be assigned to multiple clients or practices, potentially on a rotating basis, depending on the needs of each practice.
How can I improve my chances of being hired by VMS and a client?
To improve your chances of being hired by VMS and a client, focus on demonstrating your transferable skills, improve the quality of your written and spoken English, and build your knowledge of healthcare processes and virtual tools. Being adaptable, professional, and eager to learn will make you an appealing candidate for VMS and our clients.
What is the duration of the training with your company?
The duration of training varies depending on the specific role(s) and the complexity of the tasks involved as well as the aptitude of the individual being trained. Typically, onboarding training can last anywhere from one week to a month. This timeframe allows new hires to become familiar with their responsibilities, company culture, and necessary skills to perform effectively in their positions. For more specialized roles, training may extend longer to ensure comprehensive understanding and competency. Ultimately, the goal is to tailor the training duration to meet both the needs of the employees and the requirements of the job.
What qualifications are necessary to become a Virtual Medical Assistant (VMA)?
To become a Virtual Medical Assistant, you typically need: college level education, preferably with additional certifications in medical assisting, medical billing/coding, or medical office administration being advantageous. Skills in healthcare administration, including appointment scheduling, transcription, EHR systems, and patient communication. Experience in healthcare settings (medical office, hospital, or clinic) or administrative support. Certifications like Certified Medical Assistant (CMA) or HIPAA compliance training to show your readiness for handling sensitive patient information. Strong communication, organizational, and technical skills, with the ability to work independently and manage multiple tasks. By focusing on gaining the relevant education, skills, and experience, and staying up-to-date with the latest healthcare technologies and regulations, you can position yourself as a competitive candidate for Virtual Medical Assistant roles.